It’s no secret that COVID has caused significant skills gaps in education— but also in other key industries around the world. A recent article from the popular consulting firm McKinsey & Co says, “The urgency of addressing skill gaps is clear—and, across industries, more important than ever to do. Most respondents say that skill building (more than hiring, contracting, or redeploying employees) is the best way to close those gaps and that they have doubled down on their efforts to reskill or upskill employees since the pandemic began. The results also point to a shift in the most important skills to develop, which tend to be social and emotional in nature: for example, empathy, leadership, and adaptability.”